Shipping & Returns

Shipping Conditions ...

Your Order for buzzer and announcer parts or kits generally ships within 24 hours. If you order them in the morning ET on business days, they may ship the day. Your order for residential entry systems may take up to 72 hours to ship. Point of shipment: Massachusetts. If you have any question about dispatch time, shipping methods or delivery please call our Customer Service Dept at 508-752-8550.

Return Policy

All orders for Residential systems, as well as buzzers and announcer parts and kits may be returned within 30 days of purchase after obtaining an RMA number for a guaranteed full refund. Blemished items and non-restockable items are subject to a fee. Shipping charges are not refundable. All orders for Building entry systems (OmniCom - Flexus - BellGuard) are non-returnable. Only returns of defective items for replacements and exchange of accessory items are allowed on these systems.